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Privacy Policy
Effective date: February 15, 2021
4Hevy LLC ("us", "we", or "our") operates the https://4hevy.com and https://driver.4hevy.com and https://app.4hevy.com websites (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://4hevy.com and https://driver.4hevy.com and https://app.4hevy.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information that cannot be directly linked to your real identity – such as favourite websites or number of users of a site – is not considered personal data.
Collection and processing of personal data
4Hevy is committed to preserving the privacy of users of our website. While using our website, our servers may temporarily save for security purposes the connection data of the computer connecting to our servers, a list of the pagesor functions that you use within our website, the date and duration of your use, the identification data of the type of device and operating system used. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of account registration, fulfilment of a contract or an information request. Certain areas of the 4Hevy websites require registration or a password for access. Information obtained from users of these areas may also be used for 4Hevy marketing purposes within the limits of national law. 4Hevy provides a right of access and rectification of personal data under the applicable legislation.
Information we obtain from social media platforms
We currently maintain pages for 4Hevy on social media platforms, such as Facebook, Instagram, and LinkedIn. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy. If you choose to connect your account on a third-party platform or network to the Services, like using your Facebook account to access our services, we receive information from that platform or network. For example, this information includes your Facebook username, user picture, and other account information. You may also have the opportunity to provide us with additional information via the third-party platform or network, such a list of your connections. You can read more about your privacy choices for social media networks and other third-party platforms below.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings
- Security Cookies. We use Security Cookies for security purposes
Use of Data
4Hevy LLC uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Estonia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Estonia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 4Hevy LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
4Hevy LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of 4Hevy LLC
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google uses cookies. Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous user profiles of the processed data can be created. We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address submitted by the user’s browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. For more information about Google’s use of data, recruitment and opt-out options, please visit Google’s websites:
- https://www.google.com/intl/de/policies/privacy/partners/ ("Google uses your data when you use websites or apps from our partners")
- http://www.google.com/policies/technologies/ads ("Use of data for advertising purposes")
- http://www.google.de/settings/ads ("Manage information Google uses to show you advertising")
- http://www.google.com/ads/preferences/ ("Determine which Google advertising shows you")
To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on
Not everyone who visits our site will do so using a web browser. For example, some users will access 4Hevy websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
Google Tag Manager
We use Google Tag Manager, a web service provided by Google to manage website tags. The Google Tag Manager tool itself (which implements the tags) is a cookieless domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. You can read more about Tag Manager in the Google Tag Manager information.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Data Deletion
4Hevy retains data only for so long as needed for the uses we identify above. If you wish to end your account or no longer wish to receive emails from 4Hevy, you can request deletion below. Otherwise, we retain account information for active accounts.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@4hevy.com
Terms and Conditions
1. Definitions
- 1.1 4Hevy - 4Hevy OÜ (registry code 16115082, address Rüütli 11, 10130, Tallinn, Republic of Estonia) and 4Hevy Oy (registry code 2842668-7, address Kahvitie 45, 67600, Kokkola, Republic of Finland).
- 1.2 Carrier - Transport company providing services represented by the registered user.
- 1.3 Shipper - Freight provider for sourcing transport for their cargo represented by the registered user.
- 1.4 Database - The 4Hevy database at www.4hevy.com, which contains internal job offers for Carriers and price inquiries from Shippers and other related information.
- 1.5 User - Legal person who has accepted the Terms and Conditions, has registered itself in the Database and created the User Account.
- 1.6 User Data - all data relating to the User entered into the Database by the User, including data entered in the Registration Form, data entered in the Database as an offer or a request and other data on the User processed by 4Hevy.
- 1.7 Terms and Conditions - the current terms and conditions of use of the 4Hevy Database for registered users.
- 1.8 Data Recipient - a legal entity that uses the Database, including for searching for and selecting of subcontractors for itself or for its clients, or other services provided by 4Hevy through the Portal, and to whom 4Hevy provides or allows access to the User Data of the User in accordance with the Terms and Conditions for this purpose.
- 1.9 Parties - 4Hevy and User.
- 1.10 Services - All 4Hevy services described in the About page sections on https://4hevy.com.
- 1.11 Access data - the username and password chosen by the User upon registration as a User or later changed by the User in the Database.
- 1.12 Portal - The environment created by 4Hevy for providing services related to the provision of job offers for Carriers and price requests for Shippers at www.4hevy.com and app.4hevy.com and driver.4hevy.com.
2. User rights and obligations
- 2.1 After completing the registration form and accepting the Terms and Conditions, the User shall have access to the Database through the Access Data for the use of the Services.
- 2.2 The User undertakes to keep the Access Data confidential and not to disclose it to any other person. The User is fully responsible for the use of the Access Data
- 2.3 The User is required to enter only the correct and accurate User Data into the Database.
- 2.4 All rights to the Database belong to 4Hevy. The User does not acquire any rights to the Database or its parts when using the Database and Services. The User may use the information contained in the Database to make contact in good faith through the contact details provided in the inside price requests and offers. The User has no right to make other extracts or copies of the Database or parts thereof, or otherwise use the Database, or to damage or interfere with the operation of the Database. The User shall not acquire a copyright to the software required to maintain the Database in any way (including for the purpose of using the Service).
- 2.5 The User has the right to supplement, correct and replace the User Data entered into the Database and decide on their availability to the recipients of Data (the right to change the status of the User Data, i.e., to make them active, passive or block them).
- 2.6 In order to delete a User Account, the User must send a request to this effect via e-mail to info@4Hevy.com. 4Hevy will delete the user account within 3 working days of receiving the respective request from the User.
3. Rights and obligations of 4Hevy
- 3.1 By agreeing to the Terms and Conditions by the User, the User gives consent to 4Hevy at www.4Hevy.com for the use of cookies for the purpose of personalising the Service and contributing to providing the User with a better Service.
- 3.2 4Hevy allows the User to use the Services as specified in the Terms and Conditions and the Portal as of the User's registration on the Portal.
- 3.3 4Hevy shall process the User Data on the basis of the Terms and Conditions as well as the contract concluded between the User and 4Hevy to fulfil them and to the extent provided for therein. Processing of certain User Data, in accordance with the Service provided, also takes place for the purpose of fulfilling obligations under the 4Hevy, for example to the extent provided by the Accounting Act.
- 3.4 4Hevy points out that submission of User Data is an obligation arising from the Terms and Conditions, and failure to submit them or requesting termination or limitation of their processing may render 4Hevy unable to provide the Services to the User in accordance with the Terms and Conditions. In the event that the User submits such a claim in relation to the processing of its User Data, 4Hevy shall have the right to terminate the provision of the Services to the User and to delete the User Account together with all related data. In this case, the User may also request the deletion of its user account and all related information from the 4Hevy.
- 3.5 4Hevy processes (including collects, stores, saves, organizes, distributes, connects, uses, deletes, makes available to recipients of the Data, etc.) the User Data submitted by the User upon registration on the Portal and entered into the Database for the purpose of providing the Services to the User, as well as when it is required for performance of the statutory obligations of 4Hevy or to protect the legitimate interests of 4Hevy.
- 3.6 4Hevy will not transmit User Data to third parties except:
- 3.6.1 to the recipients of the data in order to execute the contracts entered into with them or to ensure their performance;
- 3.6.2 to third party service providers used by 4Hevy to provide services and ensure providing Services to the User.
- 3.7 The persons referred to in section 3.6 are authorized processors of User Data.
- 3.8 If 4Hevy has reason to believe that User Data of the User entered into the Database is incorrect or erroneous, 4Hevy shall have the right to delete the entered data from the Database.
- 3.9 4Hevy is not an authorized representative or agent of the Data provider, the data entry clerk of the offers/advertisements/inquiries, therefore 4Hevy shall not be liable for any damage that may be caused to the User through searching for a job through the Portal, making price offers or during further cooperation with third parties related to the Portal. The User enters into the pre-contractual negotiations with third parties associated with the Portal and concludes agreements/contracts independently with 4Hevy and 4Hevy is not responsible for the fulfilment of the promises, agreements or terms and conditions of the contract provided by the recipient of the Data/Third Parties associated with the Portal.
- 3.10 4Hevy does not guarantee to the User finding of a client/partner/ subcontractor through the Portal.
- 3.11 4Hevy shall not be liable for the unauthorised use of User Data of the User made available to the recipient of the Data, as well as for the confidentiality of such data, if confidentiality must be ensured by the recipient of the Data.
- 3.12 4Hevy has the right to notify the User of the services, capabilities, and news of itself and its business partners at the e-mail address entered upon registration of the Portal.
- 3.13 4Hevy has the right to notify the User by e-mail about new job offers and price inquiries.
- 3.14 4Hevy has the right to place the Database, including the User Data contained therein, on a server located abroad. In this case, 4Hevy remains the data controller.
- 3.15 4Hevy maintains User Data throughout the period of provision of the Services and until User Account of the User has not been deleted in accordance with Section 2.6.
- 3.16 In addition to the provisions of paragraph 3.15, 4Hevy reserves the right to retain User Data for a period of time after the closure of the User Account, which is justified for the purpose of protecting the rights arising from the Terms and Conditions of 4Hevy or law or other directly applicable law, in particular during expiry period for any claims.
- 3.17 4Hevy has the right to change the structure of the Database procedures and the menu without warning the User.
- 3.18 4Hevy has the right to unilaterally change the Terms and Conditions by notifying of changes and making new terms and conditions available on www.4Hevy at least 5 days before the changes take effect. The changes will not apply retroactively to the Services ordered by the User prior to their entry into force.
4. Liability of the contracting parties
4.1 Payment, prices and invoicing for Shipper
- 4.1.1 4Hevy fees are presented at https://4hevy.com/pricelist
- 4.1.2 4Hevy will send the Shipper an invoice by e-mail after the transport has been carried out.
- 4.1.3 Invoices from 4Hevy are due for payment 14 days after the invoice has been issued (invoice date). 4Hevy does not grant any price reductions (discounts or rebates) on the invoice amount, unless the parties have agreed otherwise in writing
4.2 Payment, prices and invoicing for Carrier
- 4.2.1 4Hevy fees are presented at https://4hevy.com/pricelist
- 4.2.2 4Hevy default Carrier fee is calculated automatically on each insert of an offer and shown prior confirmation as “Offered price”, “4Hevy Carrier fee” and “billable amount”.
- 4.2.3 Completed orders - orders are considered complete only after:
- 4.2.3.1 driver has uploaded pictures made on loading and unloading
- 4.2.3.2 receiving scanned/picture of a properly signed CMR or waybill
- 4.2.4 4Hevy will send the Carrier a self-billing report by e-mail once a week on Monday for the previous calendar weeks completed orders.
- 4.2.5 4Hevy will make the payment 21 days after the self-billing report has been issued (report date). 4Hevy does not grant any price addons on the reported amount, unless the parties have agreed otherwise in writing.
5. Refunds and cancellations
- 5.1 Cancellation policies and compensations for the Shipper.
- 5.1.1 The Shipper may cancel (terminate) an order at any time without stating any reasons.
- 5.1.2 A notification to 4Hevy in text form is sufficient for a cancellation.
- 5.1.3 Shipper has cancelled more than 3 orders 4Hevy reserves the right to suspend Shippers company and all its users accounts for up to one month.
- 5.1.4 If Shipper cancels his/her order:
- 5.1.4.1 More than 48 hours before the agreed loading time, the cancelling is free
- 5.1.4.2 24-48 hours before the loading time, the Shipper shall be charged a flat rate of one third (33%) of the accepted price offered
- 5.1.4.3 Within 24 hours to 8 hours before the agreed loading time, the Shipper will be charged a flat rate of 50% of the accepted price offered
- 5.1.4.4 Within 8 hours before the agreed loading time or if loading does not take place at the collection address, the Shipper will be charged 100 % of the accepted price offered as loss
- 5.2 Cancellation policies and compensations for the Carrier
- 5.2.1 Carrier has the obligation to carry out all orders in the given time frame. Cancelation is allowed only in cases when the Carrier has proven that he/she has done everything in his/her power to provide the service as ordered.
- 5.2.2 The Carrier may cancel (terminate) an order at any time stating sufficient reasons for doing so. A notification to 4Hevy in text form is sufficient for a cancellation.
- 5.2.3 If Carrier has declined more than 3 orders 4Hevy reserves the right to suspend Carrier company and all its users accounts fo one month
- 5.2.4 If Carrier declines from the order:
- 5.2.4.1 More than 48 hours before the agreed loading time, the cancelling is free
- 5.2.4.2 24-48 hours before the agreed loading time, the Carrier shall be charged a flat rate of one third (33%) of the price offered
- 5.2.4.3 Within 24 hours to 8 hours before the agreed loading time, the Carrier will be charged a flat rate of 50% of the price offered.
- 5.2.4.4 Within 8 hours before the agreed loading time the Carrier will be charged 100 % of the price offered as loss
6. Final provisions
- 6.1 If the Terms and Conditions provide for notification of 4Hevy by e-mail, the User shall send such notifications to info@4Hevy.com
- 6.2 If the Terms and Conditions provide for notification of TransConnector by telephone, the User shall transmit such notifications to the number +358 40 5676 720.
The Parties shall endeavour to settle all disputes and disagreements arising in the course of their duties by negotiation. If the agreement is not reached, the dispute shall be settled in accordance with the legislation of the Republic of Finland.